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Note:
The balance enquiry function is currently only available for Gift Cards

What is a Balance Enquiry?

A balance enquiry is a way to check the remaining funds available on a card. Since many cards are preloaded or topped up with a set amount, it's useful to verify the current balance before making a transaction.

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Note:
Every balance enquiry request needs to include Authentication

Balance Enquiry Request

POST

The following API call types are available for a balance enquiry, ensure to make use of the correct endpoint.

API CALL TYPES	ENDPOINT
Asynchronous	/v/1/payment/async
Synchronous	/v/1/payment/sync

Example: Balance Enquiry

BODY

The following is an example of a BALANCE_ENQUIRY request body

{
    "launchType": "BALANCE_ENQUIRY",
    "merchantID": "merchantID",
    "posId": "posId",
    "serialNumber": "serialNumber"
}

String apiUrl = "https://paymentuat.test.thumbzup.com/posbuddy-cloud/v/1/";

JSONObject requestBody = new JSONObject();
requestBody.put("launchType", "BALANCE_ENQUIRY");
requestBody.put("merchantID", merchantID);
requestBody.put("posId", posId);
requestBody.put("serialNumber", serialNumber);

// See Authentication for details of the generateHeaders function
Map<String, String> headers = generateHeaders(secretKey, accessKey, userAgent, serialNumber, posId);
RequestBodyEntity request = Unirest.post(apiUrl + "payment/sync")
        .headers(headers)
        .body(requestBody.toString());

HttpResponse<JsonNode> response = request.asJson();

# See Authentication page for details of the variables
RESPONSE=$(curl --request POST \
  --url "$API_URL/v/1/payment/sync" \
  --header "X-pos-id: POS-STORE123-TERM01" \
  --header "X-tu-authorization: protocol:TU1,accesskey:$ACCESS_KEY,signedheaders:User-Agent;X-tu-date;X-tu-random,signature:$SIGNATURE" \
  --header "X-tu-random: $RANDOM_VAL" \
  --header "X-tu-serial: $SERIAL_NUMBER" \
  --header "X-tu-date: $TU_DATE" \
  --header "User-Agent: $USER_AGENT" \
  --header "Content-Type: application/json" \
  --data "{
    \"launchType\": \"BALANCE_ENQUIRY\",
    \"merchantID\": \"$MERCHANT_ID\",
    \"posId\": \"POS-STORE123-TERM01\",
    \"serialNumber\": \"$SERIAL_NUMBER\",
  }" \
 )

Request Body Fields

The following table describes the REQUIRED request body fields of the BALANCE_ENQUIRY request message.

FIELD	TYPE	DESCRIPTION	EXAMPLE
REQUIRED
launchType	STRING	Must be “BALANCE_ENQUIRY”. Used for launching POSBuddy Cloud to process a balance enquiry.	BALANCE_ENQUIRY
merchantID	STRING	The merchant ID assigned to the merchant. The merchant ID will always be the same ID for a specific merchant. To be provided by Ecentric.	910100000000001
posId	STRING	The POS ID is a unique identifier for the originating Point of Sale terminal. In multi-terminal environments, each device requires a distinct alphanumeric identifier (e.g., POS1, POS2, CHECKOUT_A).	POS-STORE123-TERM01
serialNumber	STRING	The serial number of the target payment terminal for this payment request.	PC05P2CG10036

Balance Enquiry Response

Result Codes

RESULTCODE	DESCRIPTION
01	Successful transaction
02	Declined transaction
03	Aborted transaction
04	Error occurred with the transaction

API Call Types

📘
Note:
Please take note of the tables below around the API Call Type that is being used and the response type that can be expected per API Call Type.

API CALL TYPES	RESPONSE TYPE	DESCRIPTION
Asynchronous	Webhook	If the POS is making use of the Asynchronous REST API call, the POS will receive a JSON BODY response for a balance enquiry request, however the JSON BODY response will just be a confirmation that POSBuddy cloud received the request. Once the balance enquiry is finalised on the terminal, a webhook callback is sent to the POS to confirm the transaction outcome. The webhook is mandatory when making use of Asynchronous REST API calls. Please refer to the Webhook section to set up webhooks.
Synchronous	JSON BODY	If the POS is making use of the Synchronous REST API call, the POS will receive a JSON BODY response for a balance enquiry request. The POS has the option to also receive a webhook response for the balance enquiry request, however this is optional.

Example: Balance Enquiry

📘
Note:
The following is only applicable for Gift Cards.
Within the Receipt Data two additional fields will be sent in the response:

AVAILABLE_BALANCE_CENTS AND AVAILABLE_BALANCE_FORMATTED: Shows completed transactions (i.e. where the advice message has been sent for that day’s deposits).

Reflects the total amount available on the card, excluding any newly deposited funds

CURRENT_BALANCE_CENTS AND CURRENT_BALANCE_FORMATTED: Shows the completed + incomplete transaction values (what the balance will be once the advice messages have been sent).

Reflects the total amount available on the card, including any newly deposited funds

BODY

The following is an example of a BALANCE_ENQUIRY response body the POS Application will receive.

{
    "resultDescription": "APPROVED",
    "buildInfo": "Ecentric",
    "isReceiptDataAvailable": true,
    "resultCode": "01",
    "receiptBundle": {
      "MERCHANT_REGION_CODE": "09",
      "RC_ALT": "00",
      "CASH_AMOUNT_CENTS": "0",
      "SEQ_NO": "000",
      "STATUS": "APPROVED",
      "BUDGET_PERIOD": "0",
      "CARD_TYPE": "",
      "PAN_WITH_BIN": "445143******2309",
      "MERCHANT_ID": "770000000000123",
      "TIMESTAMP": "1745476020950",
      "EXTERNAL_TRANSACTION_DATETIME": "",
      "PROCESSING_CODE": "0",
      "RC_DESCRIPTION": "Approved",
      "EXTERNAL_INVOICE_GUID": "",
      "CURRENT_BALANCE_CENTS"= "800000",
      "REPLACEMENT_MERCHANT_ID": "",
      "BATCH_NO": "000",
      "AVAILABLE_BALANCE_FORMATTED" = "R 8000.00",
      "AUTH_PROFILE": "0",
      "INTERCHANGE": "null",
      "ESC_BY_AUTH_CODE": "226 00 IH 15882",
      "TX_TYPE": "0",
      "ACC_TYPE_DESC": "Default",
      "AVAILABLE_BALANCE_CENTS" = "800000",
      "TIP_AMOUNT": "",
      "CURRENCY_CODE": "0710",
      "AUTH_CODE": "15882",
      "RC": "00",
      "AID": "A0000000031010",
      "ATC": "055D",
      "CRY": "13A531FAFC4D29F6",
      "CVM": "none",
      "IAD": "06010A03A04000",
      "PAN": "************2309",
      "RRN": "511427060006",
      "TSI": "0000",
      "TVR": "0000000000",
      "APSN": "",
      "DATE": "2025-04-24T06:27:06.749+0000",
      "STAN": "",
      "NAME_ON_CARD": "UnknownCardholderName",
      "AMOUNT_CENTS": "1000",
      "ABS_AMOUNT": "10.00",
      "TOKEN": "",
      "RECEIPT_NUMBER": "",
      "EXTENDED_TRX_TYPE": "",
      "TERMINAL_ID": "77012398",
      "TX_TYPE_DESCRIPTION": "INQUIRY",
      "EXTERNAL_TERMINAL_ID": "",
      "FORMATTED_AMOUNT": "R 10.00",
      "DESCRIPTION": "511427060006",
      "BATCH_NUMBER": "0",
      "SETTLEMENT_DATE": "",
      "SURCHARGE_AMOUNT": "0.00",
      "CURRENT_BALANCE_FORMATTED" = "R 8000.00",
      "EXTERNAL_TRANSACTION_GUID": "",
      "CARD_BIN": "445143",
      "TRANSACTION_INFO": "22600IH15882",
      "REPLACEMENT_TERMINAL_ID": "",
      "POS_ENTRY": "701",
      "RC_ISO_DESCRIPTION": "Approved or completed successfully",
      "APPLICATION_LABEL": "VISA SAVINGS",
      "MERCHANT_CITY": "Cape Town",
      "MERCHANT_NAME": "Istore",
      "CUSTOMER_NAME": "",
      "APP_VERSION": "",
      "CARD_SEQ_NO": "0",
      "APP_LABEL": "VISA SAVINGS",
      "INVOICE_NUM": "",
      "MESSAGE_1": "",
      "MESSAGE_2": "",
      "CARD_TRANSACTION_TYPE": "CONTACTLESS",
      "FORMATTED_CASH_AMOUNT": "R 0.00",
      "CASH_AMOUNT": "0.00",
      "RESULT_CODE": "00",
      "MERCHANT_COUNTRY_CODE": "ZA",
      "REPRINT": "false",
      "PAN_HASH": "3f5c9f528a4bfa5d5e4137824d0b08491b5bc30b062ad778a818770f10771019",
      "AMOUNT": "10.00",
      "TIP_LABEL": "",
      "DIGITS": "2309",
      "CVM_ABSA": ""
    },
    "merchantID": "770000000000123",
    "serialNumber": "PF5544544664",
    "posId": "POS-STORE123-TERM01",
    "launchType": "BALANCE_ENQUIRY",
    "transactionUuid": "bdf9d0af-17b3-48ca-8a0b-37dc52bf49bc",
    "appVersion": "1.9.2",
    "transactionAmount": "0"
}

Response Body Fields

The following table describes the response body fields of the BALANCE_ENQUIRY response message.

FIELDS	TYPE	DESCRIPTION	EXAMPLE
launchType	STRING	Echo of the launchType used in the POSBuddy Cloud request.	BALANCE_ENQUIRY
resultCode	STRING	Represents the result status of the intent call to the Ecentric Payment App ● 01: SUCCESSFUL ● 02: DECLINED ● 03: ABORTED ● 04: ERROR	01
resultDescription	STRING	A user readable representation of the above resultCode i.e. Approved for resultCode 01. If the bank or switch approves or declines the transaction, the response description is included in this field.	APPROVED
merchantID	STRING	Echo of the merchantID used in the request.	910100000000001
merchantName	STRING	The name of the merchant that requested the transaction as stored at the bank.	Merchant A
transactionAmount	STRING	Approved total transactionAmount.	1000
transactionDescription	STRING	Echo of the transactionDescription used to launch the Ecentric Payment App.	3rd party app desc
isReceiptDataAvailable	STRING	Boolean indicating whether a receiptBundle object is available. Will always be included for approved or declined transactions.	true
receiptBundle	STRING	Consists of a sub-bundle of server parameters that can be used by the partner application to create a receipt.	See BALANCE_ENQUIRY response body.
appVersion	STRING	The software version currently running on the Ecentric Payment App.	1.9.2
externalSTAN	STRING	Echo of the systems trace number generated by some 3rd party ERP systems.	123456
externalRRN	STRING	Echo of the RRN generated by some 3rd party ERP systems.	ABCDEF123456
externalTransactionGUID	STRING	Echo of the GUID that identifies a specific transaction generated by 3rd party ERP systems.	2fdca02f-3cbe-4e8c-82ad-86a1a16b72e8
externalInvoiceGUID	STRING	Echo of the GUID that identifies a particular invoice that may appear on more than one transaction.	2fdca02f-3cbe-4e8c-82ad-86a1a16b72e9
externalTransactionDateTime	STRING	Echo of the date and time the transaction was generated on the 3rd party ERP systems. Has the format of “yyyy-MM-dd'T'HH:mm:ss”	2017-04-28T09:30:00
externalTerminalId	STRING	Echo of the terminal identifier for device configured on the 3rd party ERP system.	98100010
transactionUuid	STRING	Echo of the Unique ID of a transaction.	bdf9d0af-17b3-48ca-8a0b-37dc52bf49bc
terminalId	STRING	This is an automatically system-assigned terminalID of the payment terminal’s identity number, which can be used to assist with settlement information and is returned in BASE36 format.	77012398
latitude	STRING	Echo of geolocation identifier indicating the latitude position of the device.	-28.1619942
longitude	STRING	Echo of geolocation identifier indicating the longitude position of the device.	30.2350981
accuracy	STRING	Echo of accuracy indicator of the geolocation.
serialNumber	STRING	The serial number for the device that was used for the RETAIL_AUTH intent call.	PC05P2CG10036
posId	STRING	Echo of the posId present in the request.	POS-STORE123-TERM01

Example: Errors

The following table contains typical errors that might occur and how to handle these errors:

ERROR MESSAGE	SOLUTION
Incorrect merchantID/ not present	Ensure that you have entered the correct merchantID.
posId is not present	Ensure that you include the posId in your request.
serialNumber not present	Ensure that you include the serialNumber in you request.
Terminal <serial_number> is offline	Ensure the requested terminal is turned on and has established a valid connection to POSBuddy Cloud.
launchType not present	Ensure you provide the launchType “BALANCE_ENQUIRY”

BODY

The following is an example of a BALANCE_ENQUIRY ERROR response body that the POS Application will receive.

{	
    "resultDescription": "ERROR",
    "errorBundle": {
      "description": "ERROR",
      "reference": "",
      "errorType": "TRANSACTION",
      "message": "Error communicating with server"
    },
  "buildInfo": "Ecentric_DEBUG_Ecentric_INT",
  "isReceiptDataAvailable": "false",
  "resultCode": "04",
  "merchantID": "910100000000001",
  "serialNumber": "PC05P2CG10036",
  "posId": "POS-STORE123-TERM01",
  "launchType": "BALANCE_ENQUIRY",
  "appVersion": "1.9.8"
}

Balance Enquiry

📘
Note:

What is a Balance Enquiry?

📘
Note:

Balance Enquiry Request

POST

Example: Balance Enquiry

BODY

Request Body Fields

Balance Enquiry Response

Result Codes

API Call Types

📘
Note:

Example: Balance Enquiry

📘
Note:

BODY

Response Body Fields

Example: Errors

BODY

📘Note:

What is a Balance Enquiry?

📘Note:

Balance Enquiry Request

POST

Example: Balance Enquiry

BODY

Request Body Fields

Balance Enquiry Response

Result Codes

API Call Types

📘Note:

Example: Balance Enquiry

📘Note:

BODY

Response Body Fields

Example: Errors

BODY

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